| Troubleshooting
Step | Actions | Reason |
| Requeue Plate | All samples associated with the plate will be labelled as "Requeue" for Technical and Licensed Result and will not be able to be reviewed or submitted. | Plate failure, control failure |
| Licensed Review | Licensed result is reset to the Techinical Review result for all samples associated with the plate. Licensed Reviewed Datetime is set to "None". | Change any Licensed results BEFORE results are submitted |
| Technical Review | Licensed result is reset to the Techinical Review result and Techincal review result is reset to the Decision Tree result for all samples associated with the plate. Licensed Reviewed and Techinical Review Datetime are set to "None". | Change any Technical Review results BEFORE results are submitted |
| RT-qPCR Results | Licensed result and Techinical Review result is reset to "Undetermined" for all samples associated with the plate. All results values for all targets are reset to -1. Licensed Reviewed and Techinical Review Datetime are set to "None". qpcr_file_received_datetime is set to "None". | Errors in results file, incorrect result file associated with QRP plate |
| RT-qPCR | QRP ID is removed and QPCR Datetime is set to "None". Licensed result and Techinical Review result is reset to "Undetermined" for all samples associated with the plate. All results values for all targets are reset to -1. Licensed Reviewed and Techinical Review Datetime are set to "None". qpcr_file_received_datetime is set to
"None". | Remove QRP association from samples on a RWP |
| Plate Compression | The RWP ID is removed and the RWP and QRP wells are reset for all samples associated with the plate. QRP ID is removed and QPCR Datetime is set to "None". Licensed result and Techinical Review result is reset to "Undetermined" for all samples associated with the plate. All results values for all targets are reset to -1. Licensed Reviewed and Techinical Review Datetime are set to "None". qpcr_file_received_datetime is set to "None". | Reset plate compression for all REP associated with RWP, plates were incorrectly assigned at the compression step |
| RNA Elution | The REP ID and all lot numbers associated with samples on the plate are removed. RWP ID is removed and the RWP and QRP wells are reset for all samples associated with the plate. QRP ID is removed and QPCR Datetime is set to "None". Licensed result and Techinical Review result is reset to "Undetermined" for all samples associated with the plate. All results values for all targets are reset to -1. Licensed Reviewed and Techinical Review Datetime are set to "None". qpcr_file_received_datetime is set to "None". | REP was assigned to the incorrect SEP, incorrect lot numbers were entered or scanned |
| Sample Extraction | All data associated with the plate will be completely removed from INSPECT.
WARNING: This will also remove the pre-scan information, which cannot be restored except by a System Admin. | Incorrectly uploaded platemap, incorrect source or demographics, incorrect sample barcodes |